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Monte Verde Festival

Customer Journey

1. Go to this website, register your ticket and you will be able to charge your bracelet before the festival (this step is optional)

2. Have your ticket ready when you get to the venue, either on your smartphone or printed version

3. On the ticket office trade your ticket for a RFID bracelet that you can charge immediately

4. Buy food, drinks or merchandising with your bracelet

5. If you run out of credit on your bracelet, you can charge it at the venue charging stands

6. At the end of the festival don't throw away your bracelet, you'll need it to receive a refund of any money left on the chip

REFUND

Between August 14th and August 21st you can get a refund on any money left in your cashless bracelet using this link

FREQUENTLY ASKED QUESTIONS

Should I print my ticket?

We advise you to print your tickets. You may also prepare your ticket in advance, on your phone. If using your phone to display your ticket please make sure you have the ticket visible on your screen and the brightness turned up before you get to the gates. If you are buying multiple tickets for you and your friends, be sure to hand out the correct tickets to each person, a ticket can only be used once. Also any ticket which is used for purchasing online credits before the event will have those credits linked to that exact ticket.

How does it work?

Your RFID wristband is used to access the festival and to pay for food, drinks and merchandise within the gates. You can load credits onto your wristband online before you arrive or at one of the many top up stations at the festival. After ordering, you simply tap your wristband against one of the readers located at each bar and vendor. Once the transaction is confirmed, the amount is automatically deducted from your wristband’s balance.

Do I have to use this system?

Yes, the festival will be completely free of physical tokens. Bar and vendors will only accept payment made with RFID wristbands.

No. Monte Verde Festival is a fully cashless festival, which means that the only way of paying for goods is withyour wristband.

How do I put credit on my wristband?

You can do this in two ways:1. Top-up your wristband in advance while you’re buying your ticket or any time after the ticket purchase leading up to the event. This is a great way to avoid any queues at the top-up stations.2. Wait until you’re inside the festival gates and load your wristband with credit at any one of the top-up stations.

What happens if i run out of credit?

Don’t worry, if you run out, you can always top up…as many times as you’d like, with no additional fee.

How do I keep track of my balance?

Monte Verde Festival will provide “check your balance stations” where you just tap your wristband against one of the readers and instantly know your balance. You will also be able to check the balance of your wristband whenever you want, at any bar, vendor, Top-up station, or Customer Service point. Simply ask for a balance check.

Can I share my wristband with a friend?

No, because each RFID tag on each wristband is associated with one individual customer. Wristbands that have been removed, cut, or visibly tampered with will not be accepted as valid.

Can I invite my friends by paying for their goods?

Of course! Your friends will be more than happy for you to buy them a drink with your wristband.

What's so great about these wristbands?

RFID wristbands present many great benefits to YOU. You’ll save loads of time as RFID significantly reduces queues at vendors and bars. Also, you won’t have to worry about counting and keeping track of cash or tokens or waiting for your card transaction to be accepted. You can enjoy the pools without worrying about keeping your money safe in a locker and have all your credit with you at all times. It’s also super easy to use and completely waterproof!

Can lost or stolen wristbands be tracked?

If your wristband is stolen off your wrist (very unlikely) or gets lost (also very unlikely) you can get a replacement. However, please keep in mind that your wristband is similar to cash, if you lose it, you can’t get it back. This means we can issue a new wristband, but your credit will be lost. None of your personal data is stored on the wristband, so don't worry about that.

So, what if i have leftover credit when the festival ends?

Don’t worry! You can get an online refund after the festival. You’ll just need the unique identity number on the back of your wristband, so don’t throw it away after the festival ends! We remind you that in order to recover your refund a fee of € 2.5The refund period runs from August 14th to August 21st and you can do so via https://wiredlion.io/refund/monte-verde-2019.

I'm still a bit confused, how can i get help?

No problem! Come to the festival and our trained customer service personnel will assist you during the entire festival. You’ll see, it’s actually quite simple!